CWI Medical - Customer Service - Shipping and Delivery Information

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Shipping and Delivery Information

CWI Medical Orders are shipped through UPS*
* Smaller packages may be sent Priority Mail

What Are Our Shipping & Delivery Rates?
UPS Shipping & handling rates in the U.S. vary per zip code and amount of product. The best way to calculate the exact shipping for your order is to use the Estimate Shipping Costs Calculator in your Shopping Basket. For all orders over $10,000, international orders and orders to Guam or the U.S. Virgin Islands, please call 1-877-9-CWIMED or E-mail us at: info@cwimedical.com

When Will My Order Arrive?
Shipping time is the number of business days (Monday-Friday) it takes a product to reach you from the date it is shipped from the CWI Medical warehouse. The shipping time should be added to the number of days estimated for product availability.

Orders placed are normally shipped the following business day. Deliveries are not made on weekends or holidays. Business days are Monday through Friday.

To determine how long it will take an item to arrive, add together the availability time and the shipping time.

For Example:
Order placed Monday --In-Stock (This item typically ships within two to three business days):
Wednesday or Thursday (depending on the proximity of the shipping address to our Tri-State Area Location).

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of cwimedical.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).
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Please note: Expedited Shipping can be requested for all incontinence and nutritional items. Additional charges will apply. Please call for details: 1-877-9-CWIMED.

Home Delivered/Special Handling Items

For Customized Wheelchairs, Powerchairs, Pushchairs, Seat-lift Chairs. Customization, Chair Fittings and Assessment Service is only available in the New York Metro Area and Long Island. These items are usually oversized and require a scheduled delivery appointment. You will be notified of your delivery date and time. If the delivery date and time is not convenient for you, we will arrange another date and/or time.

How Do We Ship & Deliver Multiple Items?
CWI Medical ships items as they are available; therefore you may receive more than one delivery if you purchase several items.

Items that will ship separately:
* Items that have different shipping methods
* Items that are not available in our warehouses on the same day